Data Deletion

There is no in-app screen for deleting your account, no automated deletion process behind an email address, and no self-service download of your data.

Signing out of the application ends your session. It does not delete your account, your profile, your bookings, or your records.

Email Constroo.in@gmail.com with the subject line Account deletion request.

Sending that email is a request. It does not trigger an automated deletion, and your account will continue to exist until a person has reviewed and actioned it.

We aim to confirm receipt of every request. We are not able to commit to a fixed turnaround time, and this page does not promise one.

So we can find your account, please include as much of the following as you have:

• the mobile number registered to your Constroo account;
• the email address associated with your account, if you have linked one;
• your full name, as it appears on your profile;
• any booking reference beginning with CN- that you would like removed;

Please do not send passwords, OTPs, card details, or copies of identity documents. We will never ask you for these, and they should not be included in an email.

We may need to confirm that you are the person who owns the account before acting on a request. We will ask you to confirm information already associated with the account — for example, the registered mobile number — rather than asking for new sensitive information.

If we cannot verify ownership, we will explain why and what we would need. We will not delete an account on request from someone we cannot reasonably identify as its owner.

When we action a verified request, the following are removed from our systems:

• your profile record, including your name, mobile number, email address, role, and operating area;
• your onboarding information, including work preferences and any free-text descriptions you provided;
• your sign-in identity and authentication records;
• any business registration information you submitted, including stored GST registry records;
• equipment photographs you uploaded;
• in-app notifications addressed to you.

If you operate a partner business, a partner record, listings, and application materials are also subject to review. We may need to discuss the treatment of booking history that is still open before a partner record can be removed.

Some records cannot be deleted simply because an account is closed, because they are needed to meet legal, accounting, tax, fraud-prevention, security, or dispute-related obligations. Where that applies we will retain them for the period required and, where appropriate, limit them to what is necessary.

Records that may fall into this category include:

• Booking records. Bookings are not deleted with the account, because they record what was agreed between two parties.
• Payment and settlement records. Transaction identifiers, amounts, statuses, and the notifications received from the payment provider are financial records and are retained accordingly.
• Audit records. Records of status changes and administrative actions are retained so that the history of a transaction remains reconstructible.
• Muster-roll entries. Where a booking involved recorded workers, those entries relate to the work performed and may be retained as part of the booking record.

When a request has been actioned, we will write to the address you used to confirm what was deleted and what was retained.

You can reply to any of our emails to ask for an update, to correct information, or to withdraw a request you no longer want us to action. If you have not heard back, please send to Constroo.in@gmail.com or call +91 77448 21742.

If anything on this page is unclear, or you would like to know whether a particular piece of information is held about you, contact us at Constroo.in@gmail.com.

How Constroo handles personal information more generally is described in the Privacy Policy.